Account: profile, email address, language and address
Under Account you change your name, the address you sign in with, the language, the billing address, your profile picture and the appearance. An overview of what is where.
All of your account's settings are under Account, grouped on the left; on a phone you pick the section at the top. You save the profile and the billing address with the bar that appears as soon as you have changed something; language, profile picture and appearance apply with the click.
Profile
- Name: how we address you, and how it appears on invoices. It cannot be left empty.
- Customer number: quote it when you email or call us. You can copy it, not change it.
- Language: German or English. It applies to the customer area, all emails to you, alerts by email, Discord and browser, and your notifications, and is saved with one click.
Change the email address
You sign in with your email address; there is no password, you get a sign-in link each time (or use a passkey).
In the profile, press Change email address and enter the new address.
Send confirmation link. If your sign-in is older than 10 minutes, first briefly confirm that it is you. The current address gets a notice about the change.
Open the link in the new address's mailbox. It is valid for one hour. Only then does the new address apply to signing in, invoices and messages; until then the old one stays your way in.
At most three tries an hour. If no link arrives, look in the new address's spam folder.
Billing address
The Billing address appears on every future invoice; invoices already issued stay as they are. For private customers a name and address are enough; Company and VAT ID are optional, and we only check the VAT ID's form (two letters, then digits or letters). As you type the street, the field suggests addresses from OpenStreetMap; choose one and it fills in the postcode, town and country too, and everything stays editable.
Profile picture
Your Profile picture is shown in the menu and in your tickets. The default is Initials from your name; nothing leaves the page for that. If you choose Gravatar, your browser loads the picture you stored at gravatar.com straight from there, and your IP address and a hash of your email address go to gravatar.com. Choose Initials to switch it off again.
Appearance
Under Appearance you choose Dark (the default), Light or System, which follows the device. The choice applies to the customer area and the website, on this device; on another device you choose again.
My data
Under My data you download a copy of what we keep about your account (Art. 15 and 20 GDPR): a ZIP file with a JSON file for programs and an explanation as text. It holds your profile, billing address, orders and consents, invoices, servers, tickets with their messages, sign-ins, team, API tokens (without the token itself), payment methods and preferences. Credentials and our staff's internal notes are left out on purpose; you download a server's contents there with Export everything. You briefly confirm it is you first and get an email afterwards; three downloads an hour are possible.
The other sections
- Payment method, balance
- Payment methods, Balance
- Notification settings
- Email, push, Discord and WhatsApp
- Passkeys, two-factor, signed-in devices
- Two-factor sign-in and passkeys
- SSH keys
- Keys in your account
- API access
- API tokens
- Delete account
- Delete account
Related articles
- Two-factor sign-in and passkeysYou sign in with a link from an email. A passkey or a code from an authenticator app protects your account further should someone get into your mailbox.
- View and pay invoicesAll invoices and credit notes in one place: download as PDF, print, export them all at once and pay open invoices directly.
- Notifications by email, push, Discord and WhatsAppChoose what you hear about and how: a crash, a failed backup, a renewal. For the whole account and for each game server on its own.
- Delete your accountYou can delete your account yourself at any time. What is deleted at once, what we must keep for legal reasons, and what has to be finished first.
- Team: access to the whole accountGive someone access to all your servers, to billing, or to both, instead of sharing each server on its own. Cancelling, withdrawing and your account itself stay with you.
Need help?
If this guide does not answer your question, write to us. Usually within 24 hours.